Trade Account
Opening and paying on an account
You can submit orders to be invoiced to your business address by paying on account.
Existing Account
If you already have a credit terms account open with us, you can place your order online by simply selecting the appropriate account number for the specific payment type. If this is your first purchase online, your offline account will be matched when you register and checkout with your first online order.
New Account
You can request a new trade account. Trade Accounts will be approved for applicants with acceptable credit ratings. Terms of payment are net30 days. Please allow 24 hours to process open account applications with your first order.
Alternatively, you may indicate your interest in opening a Trade Account with us by filling in this form, and an Account Specialist will get in touch with you within 24 hours.
Settlement of Accounts
Accounts can be settled either by electronic transfer or credit card. Please allow some time for transactions to be processed.
Electronic transfer:
*Our new bank account with Bank of America will be activated w.e.f 15 November 2025.
| Bank name : | Bank of America NA, Australia branch |
| Company name : | Element14 PTY LTD |
| BSB : | 232001 |
| Account number : | 20026017 |
| SWIFT code : | BOFAAUSX |
| Currency : | Australian Dollar |
| Bank address : | Bank of America NA, Australia Branch Level 34, Governor Phillip Tower 1 Farrer Place SYDNEY NSW 2000 Australia |
Credit card: contact us at au-finance@element14.com for more information.
FREQUENTLY ASKED QUESTIONS WHEN PLACING ORDERS:
Q: What is a product lead time?
A: Product lead time refers to the estimated time we are expecting to have additional inventory from the manufacturer that will be available for customers to order.
Q: What does it mean when a part is on backorder?
A: When a part is on backorder, it means that the item is currently out of stock or unavailable for immediate delivery due to either high demand, production delays, or supply chain disruptions. We will advise you of the expected waiting time for delivery and offer substitutes or similar items as an alternative.
Q: Can I download or email my basket?
A:If you want to save your basket online for purchase later you can use the Saved Baskets feature.
Q: What are order minimums and multiples?
A: Order minimums and multiples refer to the minimum quantity of a product that a customer must purchase in a single order and the subsequent multiples in which additional units can be ordered. Certain products, like resistors or cables, come in reels or packs of a set length or quantity. They are not available for sale in quantities below certain levels because it is not economical to package them in smaller quantities.
Q: How do I apply a voucher code to my order?
A: You can enter a voucher code on the shopping basket page at the ‘add a voucher code’ box. When you have entered a valid voucher code, press the “apply” button, and the shopping basket total should display the updated discounted total.
Related Links
Q: How do I check out from my saved basket?
A: You cannot directly check out from the saved basket page. You must add items from a saved basket to your current basket for check out. For more details visit the Saved Baskets page.
Related Links
Q: Can I save my shopping basket and complete my order later?
A:Yes. In the shopping basket, you can save your basket by entering the name of your choice in the Save basket field, then click “Save basket”.
Q: Can I speak to someone about a problem on the website?
A: Yes, visit our Contact Us section to find out how to contact us.
Q: What is a Freight Forwarder?
A:A Freight Forwarder exports your delivery for you. If you are delivering to a freight forward service, we are required to ask for the address of the ultimate destination.
Q: How do I schedule orders?
A:See the Scheduled Orders section for more information.
Q: What are special instructions and Delivery Notes?
A:Special instructions and Delivery notes let you attach information to your order. They will appear on all correspondence regarding your order. As you checkout, the delivery page has a field named “Delivery Notes”, enter your notes into this field to take advantage of this feature.
Q: What are order notes?
A:Order notes let you attach information to your order for use by you and your company. They will appear on all correspondence regarding your order. As you checkout, the order information page has a field named "Order Notes", enter your notes into this field to take advantage of this feature.
Q: How do I receive a special quote for a large order?
A:See the Quotes section for more information.
Q: Can I add notes to items in my shopping basket?
A:Yes. In the shopping basket, use the Line Notes field to enter information to help you or your staff. Line notes will appear on all the order packing slips. Keep in mind that line notes are only for use by you and your company internally.
Q: Do you offer Saturday delivery?
A:At this moment, we don't offer Saturday delivery, you can refer to Delivery Information section for more information.
Q: How long will my saved baskets be stored?
A: We'll store your saved baskets indefinitely as long as they've been accessed in the past 12 months. Baskets that have not been accessed in the past 12 months will be deleted automatically.
Q: When will my order be dispatched?
A: Same-business-day dispatch for in-stock items:
- The order cut-off time is 9 p.m. for the same-business-day dispatch of in-stock items
- We will dispatch orders received on Saturday or Sunday the following business day
Although we strive for fast delivery of your orders, certain orders may take longer to dispatch. These include, but are not limited to:
- Orders of goods not currently in stock
- Orders placed with a request for a future release date, or a consolidated shipment
- Orders with special packaging or handling requests
- Orders placed by an account which is under credit review
Please note that customs clearance may also impact the delivery time.
Q: What are my choices for backorder preferences?
A: For backorder preferences, you may choose from the following:
Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
Q: How do I open a trade account?
A: See the Trade Account section for more information.
Q: Can I order if I am on credit hold?
A: Yes. If you are over your account "credit limit" credit hold, you can still place orders using a credit card. If you are on "stop order" credit hold, you must contact an element14 service representative at 1300 639 275
Q: What characters can be used when filling in forms?
A: The following characters can be used when filling in forms:
- a-z, A-Z, 0-9
- All punctuations and most special characters except ‘|’ & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)
- Bullet point for multi-byte characters
Q: I'm ordering online for the first time. How can I use my company's open account instead of a credit card?
A: On the Registration page, enter your Customer ID and element14 Account Number to place your order on account. If you have already registered without your ID and Account Number, contact a service representative for assistance by calling 1300 639 275.
Q: What is Procard Reference?
A: If you are using a business credit card, your company may want you to type in a code in the Procard Reference field for your company's use. Text typed in the Procard Reference field will appear on your credit card statement. You can choose to enter a Procard Reference, but it is not required to complete your order.
Q: Do I get the promotional price when I purchase online?
A: The prices you find on the element14 website do reflect when products are on sale or promotion.
There are a few products, however, that we cannot discount because of franchise agreements with the manufacturer. The promotional price will not be applied to those products. You'll only see the standard price.
Discounts cannot be stacked. If you are receiving a promotional discount you will not get other discounts such as corporate service agreement or website specific discounts. Different discounts take precedence depending on your company's agreement with element14.
There are a few products, however, that we cannot discount because of franchise agreements with the manufacturer. The promotional price will not be applied to those products. You'll only see the standard price.
Discounts cannot be stacked. If you are receiving a promotional discount you will not get other discounts such as corporate service agreement or website specific discounts. Different discounts take precedence depending on your company's agreement with element14.
Q: How do I view my service agreement price?
A: To view pricing based on your service agreement, you must be a registered customer and be logged in. Your agreement price is displayed in the search result and in the shopping basket. If you do not see your agreement price, please call 1300 639 275 to speak with our Customer Service Department.
Q: I cannot see the card I added for future orders in Checkout or in My Account?
A: We are not permitted to store cards that are declined on first use. In this situation you will be required to enter and store the card details again. This can be done during your next order or in My Account.
Some organisations allow their buyers to use the same card for purchases. If a previous user removes the right for the card to be stored, we will no longer be able to store the card. Simply re-enter the card details and select to store the card for future use.
Some organisations allow their buyers to use the same card for purchases. If a previous user removes the right for the card to be stored, we will no longer be able to store the card. Simply re-enter the card details and select to store the card for future use.