Placing Orders

Product lead time refers to the estimated time we are expecting to have additional inventory from the manufacturer that will be available for customers to order.

When a part is on backorder, it means that the item is currently out of stock or unavailable for immediate delivery due to either high demand, production delays, or supply chain disruptions. We will advise you of the expected waiting time for delivery and offer substitutes or similar items as an alternative.

If you want to save your basket online for purchase later you can use the Saved Baskets feature.

Order minimums and multiples refer to the minimum quantity of a product that a customer must purchase in a single order and the subsequent multiples in which additional units can be ordered. Certain products, like resistors or cables, come in reels or packs of a set length or quantity. They are not available for sale in quantities below certain levels because it is not economical to package them in smaller quantities.

You can enter a voucher code on the shopping basket page at the ‘add a voucher code’ box. When you have entered a valid voucher code, press the “apply” button, and the shopping basket total should display the updated discounted total.

Related Links

• Vouchers

You cannot directly check out from the saved basket page. You must add items from a saved basket to your current basket for check out. For more details visit the Saved Baskets page. Related Links

• Saved Baskets

Yes. In the shopping basket, you can save your basket by entering the name of your choice in the Save basket field, then click “Save basket”.

Yes, visit our Contact Us section to find out how to contact us.

A Freight Forwarder exports your delivery for you. If you are delivering to a freight forward service, we are required to ask for the address of the ultimate destination.

See the Scheduled Orders section for more information.

Special instructions and Delivery notes let you attach information to your order. They will appear on all correspondence regarding your order. As you checkout, the delivery page has a field named “Delivery Notes”, enter your notes into this field to take advantage of this feature.

Order notes let you attach information to your order for use by you and your company. They will appear on all correspondence regarding your order. As you checkout, the order information page has a field named "Order Notes", enter your notes into this field to take advantage of this feature.

See the Quotes section for more information.

Yes. In the shopping basket, use the Line Notes field to enter information to help you or your staff. Line notes will appear on all the order packing slips. Keep in mind that line notes are only for use by you and your company internally.

At this moment, we don't offer Saturday delivery, you can refer to Delivery Information section for more information.

We'll store your saved baskets indefinitely as long as they've been accessed in the past 12 months. Baskets that have not been accessed in the past 12 months will be deleted automatically.

Same-business-day dispatch for in-stock items:

• The order cut-off time is 9 p.m. for the same-business-day dispatch of in-stock items
• We will dispatch orders received on Saturday or Sunday the following business day

Although we strive for fast delivery of your orders, certain orders may take longer to dispatch. These include, but are not limited to:

• Orders of goods not currently in stock
• Orders placed with a request for a future release date, or a consolidated shipment
• Orders with special packaging or handling requests
• Orders placed by an account which is under credit review

Please note that customs clearance may also impact the delivery time.

For backorder preferences, you may choose from the following: Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries. Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.

See the Trade Account section for more information.

Yes. If you are over your account "credit limit" credit hold, you can still place orders using a credit card. If you are on "stop order" credit hold, you must contact an element14 service representative at 1300 639 275

The following characters can be used when filling in forms:

• a-z, A-Z, 0-9
• All punctuations and most special characters except ‘|’ & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)
• Bullet point for multi-byte characters

On the Registration page, enter your Customer ID and element14 Account Number to place your order on account. If you have already registered without your ID and Account Number, contact a service representative for assistance by calling 1300 639 275.

The prices you find on the element14 website do reflect when products are on sale or promotion.

There are a few products, however, that we cannot discount because of franchise agreements with the manufacturer. The promotional price will not be applied to those products. You'll only see the standard price.

Discounts cannot be stacked. If you are receiving a promotional discount you will not get other discounts such as corporate service agreement or website specific discounts. Different discounts take precedence depending on your company's agreement with element14.