Returning a Product

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We make returning a product as easy as possible. Just follow the links below to learn about our Return Policy or request a return form.

How to Return a Product

You can fill out the form to request a Return Merchandise Authorization (RMA) code. Please check the return policy under Terms & Conditions.

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Return Policy

We stand behind our products, and will gladly accept merchandise returns, subject to the guidelines below.

View the return policy

Returning a Product

Q: How do I return a product?

To obtain a Returns Authorisation Number, you can complete an online Request a Return Materials Authorisation form and a Returns Authorisation Number will be emailed to you within 24 hours, Monday-Friday. You can also contact us on 1300 361 005 or email

You'll need to provide the following information:

  • Your element14 account number or CID number
  • Your order reference number
  • The part number(s) you are wanting to return
  • The reason for returning the goods (including full detailed description if faulty)

It's always best to keep your tax invoice, docket or receipt as proof of purchase in case you need to make a return. We'll give you your refund in the same way that you paid with proof of purchase.

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