Choose the delivery option that best suits your needs
When selecting the delivery method, orders with in-stock items will be shipped out either the same day or next business day depending on the cut-off time listed below. Items being transferred from other global warehouses may require additional time for delivery.
Delivery Options1. Free Next Day Delivery
element14 offers free freight for all orders over AUD45 (excluding GST). Locally stocked orders are despatched for next day delivery, while UK stocked orders deliver to your door in 6-7 working days. All orders are delivered by courier and require a signature upon delivery.
For orders under the value of AUD45, our packaging, handling and delivery charge for deliveries up to 20kg is AUD12.95 (excluding GST).
Any orders exceeding 20kg (which includes dimensional weight calculations) will be subject to additional freight charges and shipped via an off-peak service.
Express or Standard courier delivery is available; please contact our sales office to discuss options.
element14 offers free delivery for all orders over AUD45 (excluding GST) via Australia Post. This service is offered for customers when no signature is required on delivery. The package will be left in a safe location, and if a safe location cannot be found, the order taken to the nearest Australia Post retail outlet for collection.
Please note that hazardous goods cannot be sent via this method. By choosing this option customers are authorising all packages to be left unattended at the nominated premises and is deemed received upon delivery. element14 does not accept any responsibility for loss or damage which results from choosing this delivery method.2. UK Express Shipping
Express Shipping is available for product lines located in our UK warehouse with 3 days delivery straight to your door*. This service is free for orders over AUD200 (a AUD50 fee is charged for orders under AUD200) and comes with tracking, POD and 24 hr despatching. To redeem, quote 'UK Express' in the Special Instructions box during checkout or over phone.
This service was introduced to give customers the convenience of receiving all their purchased goods in one delivery, with one invoice.
*3 days delivery available for Sydney, Melbourne and Auckland only. 4 days delivery for all other major cities. Delivery times for regional areas may vary. Please contact our friendly Customer Service Team on 1300 361 005 for more information.3. Collection Service
Local collection is available for customers between the hours of 8:30am - 5:00pm (AEST), Monday - Friday. All orders must be placed before collection and confirmed with a Customer Service Representative.
The Collections Counter is located at 72 Ferndell Street, Chester HillNSW 2162.
Although we strive for fast delivery, certain orders may take longer to despatch. These include, but are not limited to:
NOTE: Hazardous goods are sent by road freight and cannot be shipped by air or sent via Australia Post. There may be additional transit times and freight charges on hazardous goods.
- Try our live support 8:00am - 6:00pm (AEST), Monday - Friday
- Email customer service: firstname.lastname@example.org
- Call customer service: 1300 361 005, 8:00am - 6:00pm (AEST), Monday - Friday
Your order will be despatched on the same day if you meet the cut-off times specified below. These cut-off times are guaranteed Monday - Friday (excluding holidays) for orders shipped within Australia and New Zealand. Orders received on Saturday and Sunday will be shipped on the next business day.
Australia: 12pm (Sydney time)
Although we strive for fast delivery of your orders, certain orders may take longer to despatch. These include, but are not limited to:
- Orders placed by an account which is under credit review
- Orders of goods not currently in stock
- Orders placed with a request for a future release date, or a consolidated shipment
- Orders with special packaging or handling requests
Note: Hazardous goods are sent by road freight and cannot be shipped by air or sent via Australia Post. There may be additional transit times and freight charges on hazardous goods.
Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
- a-z, A-Z, 0-9
- All punctuations and most special characters except ‘|’ & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)
- Bullet point for multi-byte characters
There are a few products, however, that we cannot discount because of franchise agreements with the manufacturer. The promotional price will not be applied to those products. You'll only see the standard price.
Discounts cannot be stacked. If you are receiving a promotional discount you will not get other discounts such as corporate service agreement or website specific discounts. Different discounts take precedence depending on your company's agreement with element14.